english • português brasileiro 
Terms of Service
About types of blue screen cases:
- I am only able to give support for blue screens cases that happens during computer's use, or after the install of a hardware part or change on the operating system.
- Blue screens that happen during the Windows setup are not covered by my services, since their debug data are scarce and complex to analyze.
About the support service:
- It will only start after payment is confirmed by me.
- There's no warranty that the BSOD case will be resolved. Despite me doing my best to resolve it, there may be situations that I will not be able to fix the problem. In these scenarios, I offer a refund as specified in the appropriate section of these terms.
- I may close the case consultancy at any momment, as soon as I set I'm not able to fix the problem. From this moment I will start the defined refund steps.
About the service's payment:
- The quotation fee is unique, there are no other charges before or after.
About refunds:
- If I cannot resolve the blue screen case, the customer is eligible to receive a refund of 50% (half) of the amount paid for the quotation fee, using the same payment method used by the customer.
- If the customer's blue screen case is simple, so that it is possible to discover the BSOD's cause in the first series of questions, they are eligible to receive a refund of 100% (total) of the quotation fee, using the same payment method used by the customer.
- If the customer does not respond within 30 days, I will not issue any type of refunds even if the blue screen case cannot be resolved.
- If I do not respond within 30 days, the customer can choose to receive a 75% refund of the quotation fee, using the same payment method used by the customer.
About these terms of service:
- They can be changed at any time, for any reason. The customer can only comply with the version of the terms of service that they read before making the call.